Privacy Policy

1. Introduction

MH Global Group ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at mhglobalgroup.com or interact with our services.

This policy applies to personal data we process under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website you confirm that you have read and understood this policy.

2. Who We Are (Data Controller)

MH Global Group is the data controller responsible for your personal information. Our registered office is at 16 St Clare St, London EC3N 1LQ, United Kingdom. You can contact our data protection team at info@mhglobalgroup.com.

3. Information We Collect

We collect the following categories of personal information:

• Identity data — name, title, date of birth and identifiers used in connection with applications or enquiries.
• Contact data — postal address, email address and telephone numbers.
• Application data — educational qualifications, work experience, CVs, cover letters and supporting documents you submit through our career application form.
• Technical data — IP address, browser type and version, time zone setting, operating system and approximate country (used to personalise your experience).
• Usage data — information about how you use our website, the pages you visit and the actions you take.
• Communication data — records of correspondence between you and us.

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and respond to job applications and enquiries.
• To communicate with you about our services and opportunities.
• To organise and deliver educational and consultancy services.
• To improve, personalise and optimise our website.
• To comply with our legal, regulatory and contractual obligations.
• To detect, prevent and address technical issues or security incidents.
• To establish, exercise or defend legal claims.

5. Lawful Basis for Processing

We will only process your personal data when we have a lawful basis to do so under UK GDPR. The lawful bases we rely on include:

• Consent — where you have given clear consent for a specific purpose, such as receiving marketing communications.
• Contract — where processing is necessary for a contract we have with you, or to take steps at your request before entering into a contract.
• Legal obligation — where we are required to process your data to comply with the law.
• Legitimate interests — where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights.

6. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

• Group companies within MH Global Group, where necessary for the services you have requested.
• Trusted service providers — such as email delivery, hosting and analytics providers — who process data on our behalf under written agreements.
• Educational institutions and partner universities, where you have applied for admissions support.
• Public authorities, regulators or law enforcement, where required by law.

7. International Data Transfers

As an international organisation operating across multiple jurisdictions, we may transfer your personal data outside the United Kingdom or European Economic Area. Where we do so, we ensure appropriate safeguards are in place — such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or transfers to countries with an adequacy decision.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Job application data is typically retained for up to two years from the application date unless a longer retention period is required by law or you ask us to keep your data on file for future opportunities.

9. Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. While we use industry-standard safeguards, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• The right to be informed about how we use your data.
• The right of access to a copy of your personal data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure (the "right to be forgotten") in certain circumstances.
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing based on legitimate interests or for direct marketing.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, contact us at info@mhglobalgroup.com. We will respond within one calendar month.

11. Cookies and Similar Technologies

By default, our website uses only essential cookies needed for the site to function. Non-essential cookies (such as analytics) are never set unless you give consent through our cookie banner, which appears on your first visit and stores your choice locally in your browser.

We detect your approximate country from your network request headers (provided by our infrastructure partner, Cloudflare) — no tracking cookie is set for this. You can change or withdraw your cookie consent at any time by clearing your browser's site data for this domain.

12. Children's Privacy

Our services are not directed to children under the age of thirteen, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Substantive changes will be notified through our website.

14. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@mhglobalgroup.com or write to us at 16 St Clare St, London EC3N 1LQ, United Kingdom.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly. We would, however, appreciate the opportunity to address your concerns first.